Refund policy
All sales are final sale unless damaged in shipping to you. We are more than happy to answer further questions about furniture you have ordered, but unless it is incorrect or damaged according to your invoice, we do not accept returns with the exception of extenuating circumstances.
While we take issues regarding subjective defects seriously and will investigate, refunds or replacements are provided at our discretion.
We are extremely proud of the furniture that we carry and the long journey that the furniture takes from the forests of Northern Thailand to your space. If you are uncertain about your purchase, we recommend contacting us beforehand so that we can help guide your purchasing process.
Refunds will not be issued for used furniture. If you are dissatisfied with your unused furniture, please contact us immediately upon receipt with your concerns. If we are able to accept a return for unused furniture (at our discretion), the buyer is responsible for shipping costs back to our distribution center. Upon receipt of the item(s) in original condition, a refund will be issued to the original method of payment, minus shipping costs and a 10% restocking fee. Refunds will not be issued for shipping costs.
While we take issues regarding subjective defects seriously and will investigate, refunds or replacements are provided at our discretion.
We are extremely proud of the furniture that we carry and the long journey that the furniture takes from the forests of Northern Thailand to your space. If you are uncertain about your purchase, we recommend contacting us beforehand so that we can help guide your purchasing process.
Refunds will not be issued for used furniture. If you are dissatisfied with your unused furniture, please contact us immediately upon receipt with your concerns. If we are able to accept a return for unused furniture (at our discretion), the buyer is responsible for shipping costs back to our distribution center. Upon receipt of the item(s) in original condition, a refund will be issued to the original method of payment, minus shipping costs and a 10% restocking fee. Refunds will not be issued for shipping costs.